Below, you can find a list of frequently asked questions separated into categories to help you with your query. If you can't find the answer you're looking for, contact our Customer Service team and they'll be more than happy to help you.
General
Our head office is in Sheffield, South Yorkshire.
We also have Area Sales & Support Managers who support our customers across the UK.
We’re open Monday to Friday, 8:30pm to 4:45pm, excluding Bank Holidays. For head office visits please arrive no later than 4:00pm to make sure one of our team is available to help you.
You can contact your Sales & Support Manager directly via telephone or email, their details can be found here. Please note that they are not based at head office and may be driving at the time of your call. Do leave a message with your name and telephone number and they will get back to you as soon as possible.
Of course! Take a look at our Becoming a Number Plate Supplier page.
We are more than happy to discuss your number plate needs with you. Please contact us and we will get back to you as soon as possible.
Please send us an enquiry to see what we can do for you!
Ordering
To place an order, you need an active trade account with us. If you are registered to use our online ordering, you can log in here. Alternatively, you can email our head office at sales@jepsonandco.com
If you would prefer to speak to a member of our Customer Care team, call us on 0114 273 1151, option 1. Please quote your account number or postcode when placing an order.
You'll find your account number on any document that we’ve sent from our head office such as your delivery notes, invoices and statements. If in doubt, you can always place an order by quoting your postcode and company name to ensure deliveries are made to the correct address.
Pack sizes for each item can be found on the specific items page on our website.
To find out if any promotions are active right now, please visit our news for more information. You can also subscribe to our mailing list to find out what is on offer before anyone else!
If you're an existing customer of ours, you can register for an online trade account here. You will need to provide the following information:
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Your name and surname
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The email address you will use to login
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Your account number with us (this can be found on your delivery notes and invoices)
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Your business name and business postcode
Once you’ve entered your information and typed in the verification code at the bottom of the page, please click ‘Submit’ so we get your request by email. Once we’ve approved your request, you should receive an email with a password in it. Please be aware that this email might go into your Junk or Clutter folder! You can change your password to something more memorable once you have logged in to your account.
If you're interested in becoming a customer of ours, please contact the relevant Sales & Support Manager for your area or complete our enquiry webform here.
Your request will be sent for approval.
If you are already one of our customers, you will receive an email from us entitled ‘Registration Complete’ once your application has been approved. Be sure to check your junk mail just in case! Within the email, there will be an automated password so you can log in to our website. Once you're logged in, you can change your password to something more memorable.
If you are interested in trading with us, please complete our webform before applying for an online account.
Once you're logged into our website, you will have access to your prices.
If you are interested in purchasing something you haven't purchased before and there isn't a price showing, you can request a price online or contact our Customer Care team.
If you don't have a trade account with us at the moment but would be interested to find out what we can do for you, please contact the relevant area Manager for your area or fill out our webform.
Artworks
By law, the registered name and postcode of the supplying outlet must be displayed on the number plate. If this information is not displayed, the number plate is classed as illegal and could result in a fine.
The name and postcode of the supplying outlet can vary between 3mm and 10mm in size, depending on how it’s printed. If you want to display additional information to your number plate, such as a logo or website, you should consider a lipped number plate design.
On the physical number plate itself, the same rules apply, although anything can be displayed on the lip of a number plate. This section along the bottom of the number plate can be used as an advertising strip, whether it’s your company’s website, telephone number or a personalised design, we can design something to suit you.
Yes, you can. You can display any regional flag on the left-hand side of the number plate, along with its identifying name or letters. The flags we have available are:
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England (Cross of St George)
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Wales/Cymru (Welsh Dragon)
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Scotland (Scottish Saltire)
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Great Britain (Union Flag)
- Green Flash (for Zero Emission Vehicles only)
You will need to display a UK identifier on your vehicle when traveling within Europe.
Showplates are illegal. It is an offence to alter or rearrange the digits on a number plate. However, Showroom plates are available to display on your forecourt or in your company showroom.
You can email design@jepsonandco.com or alternatively, you can speak to a member of the team by calling 0114 279 8657.
DVLA Legislation
The DVLA will issue your company with its own Registered Number Plate Supplier (RNPS) number, also known as a Supplier I.D. (SID). This unique number allows you to legally supply number plates to the public. We also need this number for our records to enable us to supply you with components.
To legally make or supply number plates to the public, your company must register as a number plate supplier with the Driver and Vehicle Licensing Agency (DVLA). All registered number plate suppliers can be found by searching the postcode here.
Each place of business is charged a one-off fee of £40 to register. If you supply number plates to the public illegally, you could be fined up to £5,000.
To supply a number plate to a member of the public, you must see the original documents that prove their identity and entitlement to the registration. The most important things to keep a record of is their name, address and entitlement. Your customer will have to provide one document from each of the categories below to enable you to keep records and verify their details before making a number plate. Any of the following documents as per DVLA's website are acceptable:
https://www.gov.uk/displaying-number-plates/getting-number-plates-made-up
Records must be kept for a minimum of 3 years. The DVLA, the police and Trading Standards have the right to request to see your records at any time if they ask.
Our PlateSync® software will assist you in keeping the right records.
To register online, click here. Alternatively, you can download a V940 form here and post your application. Please note, you will also need to complete and submit a V940/1 form if you have any additional sites. The secondary (V940/1) form can be downloaded here.
Once you've registered, you'll be sent a letter of acknowledgement from the DVLA which confirms that your company can legally make and sell number plates from the address that you've registered. The letter will also confirm what your Registered Number Plate Supplier (RNPS) number is, you will need need to keep this safe for your records.
Please email us with any change to your name, email or phone number to sales@jepsonandco.com. If your company name, entity or address changes, we will need to contact the DVLA before our database can be updated. Any changes must be reported to the DVLA within 28 days. We are more than happy to assist you and liaise with the right people on your behalf to ensure your company is registered correctly. Please contact our Customer Care team for further advice and guidance.
To contact the Register of Number Plate Suppliers department within the DVLA, whether it’s about your registration or to update your company details, you can call them on 0300 123 0797 or alternatively, you can email RNPS@dvla.gov.uk
Please visit our trailer plates blog post by clicking here.
Or view the latest guidance for leisure trailers and caravans here.
