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Jepson & Co becomes a member of the Institute of Customer Service

Article Published - 9/5/2019

Using their guidance to ensure that your expectations are exceeded.

Being First in Number Plates through a combination of quality, service and value is our priority and promise to you.

With this in mind, in March 2019 Jepson & Co became a proud member of the Institute of Customer Service (ICS).


Exceeding your expectations

ICS’ research provides insight into key trends affecting customer service performance within Jepson & Co and the broader industry, with recommendations to help us improve your satisfaction.

For example, from 2019 we will be taking part in the UK Customer Satisfaction Index (UKCSI) which assesses our performance across a broad range of topics, including reliability, putting customers first and speed of response. We’ll also get a copy of the UK-wide report to see how we compare to our sector and broader industry.

Each customer satisfaction area indicates how well we’re exceeding your needs. We look forward to continuing to deliver first class service in positive areas and working closely with you to improve on areas for growth.

Next step: keeping you posted on our despatch performance

One of our first steps as an ICS member is to start communicating our despatch performance.

A key area highlighted as important in 2019’s UK-wide Satisfaction Index, we want to offer our assurances to you about how we despatch goods on time, with detail on the efforts that make that happen.

Stay tuned for more about how we’re working with ICS and strategies we’re effecting to deliver exceptional customer satisfaction to you, our valued customers.