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We‘re here to help. Call us on 0114 273 1151 (Monday - Friday: 8:30am - 4:45pm)

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Got a question? Find the answers here!

Below, you can find a list of frequently asked questions separated into categories to help you with your query. If you can't find the answer you're looking for, contact our Customer Service team and they'll be more than happy to help you.

What are Jepson & Co´s opening hours?

We’re open Monday to Friday, 8:30pm to 4:45pm, excluding Bank Holidays. For head office visits please arrive no later than 4:00pm to make sure one of our team is available to help you.

I'd like to place an order. What's the best way to do that?

If you have an active trade account already set up with us, you can call our Customer Service team on 0114 273 1151 or send an email to

Alternatively, you can shop online here.

If you don't have a trade account set up with us yet, please get in touch by completing our web form.

I would like to speak to an Account Manager. How can I contact them?

You can contact your Area Account Manager directly via telephone or email, their details can be found here. Please note that they are not based at head office and may be driving at the time of your call. Do leave a message with your name and telephone number and they will get back to you as soon as possible.