jepson classic plates
 
   
 

Customer Service Charter

With over 100 years experience Jepson's is committed to ensuring every customer, whether large or small receives the highest quality, reliable service possible.

That is why we have created our own 'customer service charter' to ensure that the service we provide is consistent and always up to our high standards.

We will always endeavour to:

  • Provide you with the highest quality materials and products.
  • Treat all customers equally no matter of size or location.
  • Provide a ' no quibble' 24 hour replacement service for our Merlin, 240 and Fusion printers if they prove faulty.
  • Give you access to a dedicated I.T and technical department who can help you sort out any issues quickly.
  • Help improve your number plate business through strong relationships and understanding of each others unique business.
  • Help you to promote your number plate business through personalised marketing material.
  • Provide an efficient, professional and friendly service.
  • Understand and take full responsibility of any complaints raised and deal with them in a timely manner.
  • Make sure that any changes to legislation which may affect your business are communicated to you as soon as possible.
  • Respond to any feedback or queries within 24 hours (business hours only).
  • Always offer you the most up to date software and other technologies that will have a real impact on your business.